Returns & Refunds Policy

At GOOD CLAY, we want you to be happy with your order. If there is an issue with a product you have received, please get in touch and we’ll do our best to make it right.

Change of Mind

Due to the nature and weight of our products, we do not generally accept returns for change of mind. If you have purchased directly from GOOD CLAY and would like to request a return, please contact us before returning any products. Any approved returns must be unopened, unused and in their original condition. Return shipping costs are the responsibility of the customer.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible with your order details and photographs of the product and packaging. We will assess the issue and, where appropriate, arrange a replacement, refund or other suitable solution.

Clay & Firing Results

Ceramics involves a wide range of variables, including kiln type, firing atmosphere, firing schedule, temperature, glaze application and studio practices. While we thoroughly test our clay bodies, results may vary between firing environments.

We strongly recommend testing a new clay body with your glazes and firing schedule before committing to large scale production. Variations in fired colour, surface, glaze fit and other firing characteristics are not generally considered product faults.

If you believe there is a manufacturing issue with your clay, please contact us with the batch details and information about your firing process so we can investigate.

Refunds

Approved refunds will be issued to the original payment method. Please allow processing time for the refund to appear in your account, depending on your financial institution.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. Where a product has a major failure or does not meet a consumer guarantee, you may be entitled to a refund, replacement or other remedy as provided by law.

Contact

For returns, damaged orders or product concerns, please contact GOOD CLAY through our website or the contact details provided with your order.